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India
Orders within India are sent using the below courier / express cargo methods.DTDC, FEDEx etc.
Orders received by 2pm will, where possible, be dispatched same day or next working day. Usually it takes 48 hours for the goods to get dispatched from the stores.
Delivery typically takes 3 – 4 days in major metros but is not guaranteed, tracking number will be provided for this method. No insurance unless stated by the buyer and if the goods should go missing in the courier a2zRc is not liable for the loss.
Customer’s choosing surface courier please note that a2zRc nor the courier takes up responsibility of damage to the goods. We recommend that you insure the goods by paying 3% of the value of the goods to cover any damages
NOTE: DUE TO UNFORESEEN CIRCUMSTANCES FEW COURIER COMPANIES REFUSE TO CARRY LIPO BATTERIES IN AIR TRANSPORT DUE TO CERTAIN REGULATIONS. IN THESE SITUATION/S WE WILL TRY TO SHIP THE LIPO BATTERIES WITH THE COURIER COMPANY (BY AIR OR BY ROAD) THAT AGREES TO DELIVERY THESE TO YOUR ADDRESS. THIS CHANGE OF COURIER SERVICE PROVIDER MIGHT OCCUR WITHOUT NOTICE.
Rest of World
A2zRc ships worldwide, although we are not capable of shipping to a few select countries due to legal limitations. If you have any questions regarding this, please contact one of our customer service staff at (…….) or helpdesk@a2zRc.com for further help, and we would be happy to assist you.
Returns procedure
In order to return the goods to us you must firstly notify Customer Services on (…..) or helpdesk@a2zRc.com with your intent. A Customer Return Authorization (CRN) number will be handed over, please place this number on the SHIPPING package in good visible size. Without a CRN number, your package has a high probability of being miss-handled, lost or delayed, and a2zRc will take no responsibility for any return that does not have an approved CRN number
Mode of Return/s
All returned items must be in original packaging. A2zRc will not be liable for any damage to items that are not adequately packaged and damaged in transit.
Returns
In the unlikely event of goods requiring to be returned we have established a returns procedure which has been designed to cause you minimum inconvenience.
1.0 Suspected faulty Item
Speak to an experienced member of staff on (….) or helpdesk@a2zRc.com. Items which are faulty must be sent back within 3 days of receipt of the goods to a2zRc with a valid tracking number for both online and walk-in customers. If not sent within 3 days of receiving the goods will not be liable to any returns or exchange or refund of the product/s.
If the item is diagnosed faulty by our technicians, we will do our best to provide a replacement within 3-5 working days provided the item/s is/are stock. If not in stock full refund of the product (without shipping cost) is at choice or purchase of other item/s is/are also available.
2.0 Item missing or incorrect item sent
Should you receive goods that do not correspond with the description of the ordered goods then you should contact Customer Services on (…) or helpdesk@a2zRc.com within 3 working days of receiving the order.
3.0 Signing for goods
All items must be checked on delivery before signing for the item. If the item looks damaged, please refuse the delivery and contact our Customer Services department on(….) or helpdesk@ a2zRc.com. If package/s are signed as accepted then a2zRc will not he held liable to any damage of the goods of package thereof.
4.0 Damaged item
For mail order goods only. In the event that you receive a damaged item, speak to Customer Services on(…) or helpdesk@a2zRc.com within 72 hours of receiving the order. The damaged product needs to be sent back to a2zRc at your cost with a tracking number. A replacement will not be sent until the damaged item has been returned and inspected by our technical team.
5.0 Unwanted Or Incompatible Goods
If you purchased the goods online and are a consumer (a private person buying for their personal use ONLY) then you may cancel your purchase at any time within 3 days of receipt by informing a2zRc in writing (email, fax or letter) and we will give you store credit for the value of the price paid for the product/s excluding shipping and credit card merchant charges of 5% plus the bank transfer charges, cash will NOT be refunded. It is a pre-condition to our acceptance of these unwanted goods that they are returned in an unused condition, complete and in a re-saleable condition and shipped back to us with a tracking number (at your own cost). Store credit will not be settled until the damaged item has been returned to us and inspected
Refund for any type will take 10 to 14 working days and will be done vide a Bank transfer to the customer’s account only online.
All refund will be executed with the same mode of payment by which a2zRc receives the payments. (If payment has been received by credit card the refund will be done back on the same credit card and not by cash)
6.0 When returning Items
Please ensure that you enclose:
- Your original order number and CRN number
- Details of why you are returning the item
- All packaging, manuals and cables.
You should return the goods at your own cost and risk. It is your responsibility to ensure that the items reach us safely and in a satisfactory condition. We recommend that you undertake insurance cover and that the goods should be sent via a reputable courier and has to accompany a valid tracking number. We cannot accept any liability for goods that are damaged in transit and would recommend that you ensure that the goods are sufficiently packaged to prevent this from happening.
Packages that have missing items, parts or otherwise will be returned to the customer and will not be eligible for any credit, refund or otherwise.
For any item requiring testing, please allow the above mentioned time to pass, as the testing process via our in house technicians will require the necessary time to problem solve your return. Our goal is to isolate whatever trouble your item(s) may be experiencing, and as soon as we have the available information to proceed, you will be updated regarding this.
For customers who want to add an item to the return, or upgrade to a larger, heavier item from the original return, excess shipping costs will be required to be paid for via the customer
7.0 Cancellation policy
If you have placed an order and want to cancel the order you will have to contact us within 4 hours of paying us by sending a formal email to helpdesk@ a2zRc.com with subject CANCELLATION of [your order number]. We will contact you and confirm the cancellation. We will deduct the bank charges or payment gateway charges which we incur and refund the balance to you within 12 to 14 working days.
8.0 This does not affect your Statutory Rights as a Consumer
9.0 All disputes are subjected to Bangalore Jurisdiction Only.